Customer Reviews for Fox Valley Fire & Safety Co
MichaelK on 11/1/2014 3:49:16 PM
Travis and his associate completed installing water sensors on my water heater, sewer backup in my home today. Just a quick note to let you know that I was very pleased with Travis. Professional, informative, competent. In my opinion, he is a nice reflection on Fox Valley Fire & safety. I received documentation of the install and monitored devices my insurance company needed for discounts. Thanks Toni!
Mary F. on 11/2/2023 9:50:33 PM
I had the pleasure of meeting with your fire extinguisher technician, Michael. I found him to be extremely knowledgeable as he explained what we needed for our annual service on our fire extinguishers. He was very polite, efficient and friendly. You certainly have a great employee in Michael. You can be proud of his representation of your business. I'd highly recommend your company to others because of his exceedingly high performance. Kudos to Michael - job well done!
Lisa R on 4/1/2023 4:05:41 PM
I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.
Terri T on 7/2/2022 1:47:26 PM
I don't normally write these types of emails, and I am sure you already know this, but Fabian is probably the best technician of any kind we have had perform services for our company. His work on our emergency and exit lighting is excellent and he knows exactly what he is doing and why. He was so patient with me and he took the time to explain what he was doing and why. We will all miss his friendly smile and cheerful demeanor around our office after today. I wish I had ten Fabians on my staff!
Sam L on 6/15/2023 5:35:46 PM
Just a short note to tell you how pleased my tenants and I were to have your service tech, Pierre, perform the annual service on all of the fire extinguishers at our properties. Pierre was very courteous and pleasant to all the people in both buildings. Thank you for scheduling him to service our extinguishers.
Nick A on 9/13/2022 2:08:34 PM
Jim,
I appreciate the Ansul System work you did on this kitchen project, always a seamless job. Fox Valley Fire & Safety as a whole has been great to work with through all my years working with you as a Commercial Cooking Equipment Contractor. You're trustworthy, professional, respectful on the jobsite to GC's and owners. We can rely on you to get the fire suppression system installed properly.
Bob L on 3/13/2023 3:17:08 PM
I just wanted to mention your recent fire alarm service call to our corporate North Shore office . Your technician, Rich did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.
Alex D on 12/11/2023 3:38:48 PM
I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.
Diane S on 10/19/2023 9:01:21 PM
One of your technicians, Tom, performed the annual service of our building's emergency and exit lighting. He did an outstanding job. He was very cordial and professional. He explained to me how the devices work and how the test was done. I was able to see the work being done. In the past we used other companies and we were not satisfied with their job. This time we decided to use Fox Valley. We have used your company this year in different projects and we are very happy with all the services. Tom was extraordinary. Please take some minutes to recognize his work.
Donna H on 5/4/2023 9:12:46 PM
I wanted to touch base with your organization to let you know what a great job your fire alarm technicians did yesterday at our office building. Chad and Lenny came out to perform our annual fire alarm system service inspection. They went through the entire fire alarm system with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.
Sheldon R on 9/25/2023 12:15:37 PM
I just want to let you know that today the training for our in-house fire pump churn testing went well, and the detailed instructional manual provided is exactly what we need, kudos to whoever put that together.
Alex should get special recognition for his knowledge (and patience) as he walked us through each step we'll need to perform, and thoroughly explaining every item and action of the fire alarm panel and fire pump system. He made sure we understood everything, answering all our questions, and providing loads of useful information. He really impressed us with his knowledge and expertise, he know his stuff!